Slimpod careers

At Thinking Slimmer, we do things differently.  We’re here for a purpose.  We care about making a difference and being part of the change we want to see in the world.  Our values are as true today as they were when we launched fourteen years ago.

We’re going through an exciting period of change, with a focus on growth.  To achieve our goals we need team members who fully live the values which are at the heart of what we do and who work together to deliver a great experience for our valued customers.  Our team make the difference.

Customer Support

Job details

Community Manager

Job details

We are seeking two part-time purpose-driven Community Managers to join our team and grow with us for the long term.

About Us: Our team operates primarily in a virtual environment, offering significant benefits as well as unique challenges. Effective communication is critical in this setting, so we prioritize candidates with exceptional communication skills, both for customer and team interactions, and high emotional intelligence.

Role Overview: As the voice of our brand, you will manage communications within our Slimpod Facebook communities: Slimpod Club, and Slimpod Extra. We are looking for someone with excellent oral and written communication skills who can engage with people empathetically and positively. Experience in coaching is ideal, as you will facilitate discussions, asking relevant, thought-provoking, and engaging questions.

Responsibilities:

• Act as the primary point of contact for our community, fostering a positive and inspiring culture.
• Enforce community guidelines, manage conflicts, and moderate content by removing inappropriate posts and members when necessary.
• Admit and welcome new members to our Facebook groups.
• Moderate posts, authorizing or declining as needed, and monitor internal moderation alerts.
• Share weekly rules reminders and provide feedback on posts shared by community members.
• Collaborate with team members and volunteers, including confirming weekend rotas and liaising with mentors about members seeking mentorship.
• Create and schedule posts that align with our social media themes.
• Regularly update group posts and features, such as monitoring buddy threads and crafting titles and descriptions for Sandra’s weekly live chat.
• Host community Zoom calls twice weekly (Mondays at 8 pm and Wednesdays at 10 am UK time).

Ideal Candidate:

• A ‘people person’ with outstanding customer service skills and a passion for health and wellness.
• Self-motivated, able to work independently and collaboratively as part of a team.
• Creative, adaptable, calm under pressure, and able to connect with people.
• Strong organizational skills with the ability to proactively shape an online community and manage challenging situations.
• Dedicated to helping people succeed and reliable in fulfilling commitments.

Desirable Skills:

• Knowledge of our company, products, and services.
• Ability to stimulate discussion and engage the community.
• Firm yet empathetic approach to moderation.
• Capacity to manage culture within the community, promoting positivity and inspiration.

Team Support: You will be part of our collaborative team, supported by Sandra, Charlotte, June, and Jayne and Team Slimpod.

Apply Today: Join us as a Community Manager and be a key player in the growth of Slimpod and our community of over 50,000 members.

We are excited to meet candidates who share our vision and are eager to make a positive impact.

Applications closed 6th August 2024. Please send your application to partners@thinkingslimmer.com. 

Virtual Assistant

Job details

Part time, 4 hours a day

Remote

Hourly Rate – competitive, market dependent

As we enter into the next stage of our exciting future, we’re looking for a purpose-led VA who’s happy to grow with us over the coming years.  The perfect candidate will be ambitious and keen to become our online Business Manager over time.

The ideal candidate will be part-time to begin with but looking to move into a full time role at some point in the next year.

We run a mostly virtual team.  This has huge benefits, and also brings its challenges.  One of these challenges is communication, so we’re especially focused on people who have great comms skills and high emotional intelligence.

The successful candidate will pride themself on being proactive, hugely reliable,  will love solving problems and enjoy helping people just as much!

They’ll be happy to work hard and throw themselves into a task with enthusiasm!

Our ideal candidate will also have a keen interest in health and wellbeing and have worked as a VA for at least three years.

Desirable skills

Implementer

Strong organisational skills

Strong Communicator, both written and oral

Comfortable with technology, a bonus would be previous use of CRM systems

Adaptability

Calmness

Ability to Troubleshoot/ Logical problem solving

Knowledge of the Company, Products, and Services (very desirable!)

Resourcefulness,

Detail orientated

Self motivated

Ability to work autonomously and as part of a team

Dedication to helping people succeed.

Love of learning

Proactive

Service led

Key tasks

Customer Services

Training will be given on our Fusedesk software (part of the Infusionsoft CRM).  Knowledge of this system is an essential part of the job.

Monitoring levels of Customer Services emails and make sure that the staffing level is sufficient to manage the volume.  We currently have six amazing Customer Services staff who work flexible hours.

Managing Customer Services rotas

Monitoring the productivity of team members using Fusedesk reports

Monitoring the CRM data  – fixing details like duplicate accounts, typos in names or emails, surnames in the first name box and similar.

Updating CS template emails as things change – communicating all changes in templates to the team

Keeping an eye on trends within emails – reporting any unusual persistent faults to the developer

Responding to customer service-type queries on Slimpod Facebook page

Credit Control/Financial

Updating the Weekly report on new customers and cancellations.

Managing failed payments

Admin

Being Sandra’s gatekeeper and extra pair of hands!

Managing Sandra’s diary for customer appointments only.

Supporting Sandra with special projects and the admin associated with studies and clinical trials. We are working on a year long plan to partner the NHS and this requires a LOT of data collection.

Working with Sandra and the team on the new tech roll-out

Being responsible for the affiliate partners programme.

Managing the mentoring programme

Managing the Google analytics and reporting on key findings each week

Assisting in implementing systems and processes

Applications have now closed.